§ 1 Application
The following general terms and conditions apply.
Supplementary agreements must be made in writing.
§ 2 Order
You have the opportunity to browse our offer at your leisure. If
You discovered something interesting.
virtual shopping cart. To do that, click on the little shopping cart icon that we're going to use.
next to the product. Of course you did.
Ability to remove products from your shopping cart at any time.
You initiate the ordering process by clicking the "Go to shopping cart" button.
click. You have here the possibility, products again out of shopping cart
to remove the old To continue with the ordering process, press the
Checkout. You're getting an overview of all the
Products you have placed in your shopping cart, and all of them.
any other costs incurred in connection with your order.
Click on "Review Order" to view your information at a glance.
to check again. Here, you have the opportunity to click on
"back" to change your entries again. By actuating the
button "Order for a fee" your order will be triggered and sent to
forwarded to us. With your order, you bindingly declare the goods
to acquire the company.
§ 3 Conclusion of contract
The contractual partner of the purchaser is the
Santiago Berlin GmbH, represented by Monika Smith, Managing Director,
Phone number: 01721338629, E-Mail Address: monika@santiagoberlin.com
registered with the Charlottenburg District Court under HRB 187580B; USt-IdNr.
DE312659320.
The information in our offers is subject to change without notice. The contract of sale for the
or the article you selected will be closed if it is the one you want.
Goods are approaching. Confirmation of receipt of your order will result in the following
no contract.
§ 4 reservation of non-availability
We reserve the right to refrain from executing your order if
we don't have the ordered title in stock, the out-of-stock title in stock at
Santiago Berlin GmbH is out of stock and, consequently, the goods ordered are not.
is available. In this case, we'll immediately inform you
and one of you, where applicable.
paid purchase price immediately.
§ 5 Cancellation instruction/right of revocation
cancellation policy with the order of printed books and
other physical goods
Consumers have a legal right of withdrawal. Consumer is every
natural person who enters into a transaction for the purposes of
predominantly neither commercial nor self-employed.
activity can be attributed (§ 13 BGB).
revocation instruction
right of withdrawal
You have the right, within fourteen days, without giving any reasons.
to revoke the contract. The revocation period shall be fourteen days from the day on which
who is you or a third party designated by you other than the carrier who is
have taken or are taking possession of goods.
To exercise your right of withdrawal.
Santiago Berlin GmbH
Stargarderstrasse 47
10437 Berlin
Tel. 0172 1338629
monika@santiagoberlin.com
by means of a unique declaration (e.g. a letter sent by mail),
fax or e-mail) about your decision to revoke this Agreement,
to inform you. You may use the attached model withdrawal form.
but it's not mandatory.
In order to comply with the withdrawal period, it is sufficient for you to send the communication on the
exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we'll have you all the payments that we've received.
from you, including delivery charges (with the exception of the
additional costs arising from the fact that you have a different kind of
Delivery chosen as the cheapest standard delivery we offer
(a) without delay and no later than fourteen days from the date on which
to whom the notice of your revocation of this contract may be addressed.
we've been receiving. For this repayment, we're using the same
Means of payment you used in the original transaction,
unless you've been expressly agreed otherwise; in no other case
Case you will be charged for this refund.
We can refuse repayment until we get the goods back.
or until you have provided proof that you have the
goods, whichever is the earlier.
is.
You must return the goods immediately and in any case not later than
fourteen days from the day you notify us of the revocation of this agreement.
to return it to us or hand it over to us. The deadline has been met,
if you send the goods before the fourteen-day time limit expires.
You will bear the direct cost of returning the goods.
You only have to pay for any loss in the value of the goods if that loss is due to you.
loss of value on one to test the condition, properties, and
The way in which the goods work does not require dealing with them.
is to be attributed to.
- End of the legal revocation instruction -
Here you can get the Sample withdrawal form Download.
We're asking you to deliver the goods to
Santiago Berlin GmbH
Stargarderstrasse 47
10437 Berlin
to send.
Exclusion or premature expiry of the right of withdrawal:
A right of withdrawal does not exist in the case of deliveries of sound or
Video recordings (e.g. CD, music or video cassettes) or from
Computer software in a sealed package if the seal
was removed after the delivery.
There is also no right of withdrawal in the following cases
Goods that are not prefabricated and for whose manufacture an individual
choice or destination by the consumer is decisive or the
clearly tailored to the personal needs of the consumer
are.
There is also no right of withdrawal in the case of contracts for the supply of goods.
of newspapers, magazines or periodicals with the exception of subscriptions.
Contracts.
Cancellation policy when ordering from digital contents on
non-physical data carriers
right of withdrawal
You have the right, within fourteen days, without giving any reasons.
to revoke the contract. The withdrawal period shall be fourteen days from the date of the
conclusion of the contract.
To exercise your right of withdrawal.
Santiago Berlin GmbH
Stargarderstrasse 47
10437 Berlin
Tel. 0172 1338629
monika@santiagoberlin.com
by means of a unique declaration (e.g. a letter sent by mail),
fax or e-mail) about your decision to revoke this Agreement,
to inform you. You may use the attached model withdrawal form.
but it's not mandatory.
In order to comply with the withdrawal period, it is sufficient for you to send the communication on the
exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we'll have you all the payments that we've received.
from you, including delivery charges (with the exception of the
additional costs arising from the fact that you have a different kind of
Delivery chosen as the cheapest standard delivery we offer
(a) without delay and no later than fourteen days from the date on which
to whom the notice of your revocation of this contract may be addressed.
we've been receiving. For this repayment, we're using the same
Means of payment you used in the original transaction,
unless you've been expressly agreed otherwise; in no other case
Case you will be charged for this refund.
- End of the legal revocation notice -
Here you can download the sample withdrawal form.
Exclusion or premature expiration of the right of revocation
The right of withdrawal lapses in the event of a contract for the delivery of goods from a location other than the
a physical medium of digital content when we're using it.
of the execution of the contract, after you have expressly
have agreed that we will enter into an agreement with the execution of the contract prior to the expiration of the contract.
and have confirmed that you are aware of it.
by your consent with the commencement of the execution of the contract.
I'll lose my right of withdrawal.
§ 6 Terms of payment and delivery
All prices are inclusive of value added tax (with the exception of
sales to third countries). You have a choice between the two
Order transaction offered payment methods. The charge via credit card will be
by our service provider Stripe. The payment is directly linked to
Acceptance of the contract (conclusion of contract) due. If a valid e-mail address of the customer is available, the customer will receive an order confirmation by e-mail. The invoice will be sent both by e-mail and with delivery of the goods or by post if the invoice address is different. Orderer shall be in default of payment without a reminder if they have not paid an invoice amount 30 days after the invoice date and if we are in default of payment on this date.
in the invoice.
Please understand that we currently only allow payment by credit card and PayPal. Information about the delivery time is not binding. Binding delivery dates must be agreed in writing. In the case of the commitment of a binding
We do not assume any liability for the adherence to the postal delivery times of the delivery agent commissioned according to agreement. Unless otherwise agreed, the goods will be shipped ex warehouse to the delivery address specified by the customer.
We retain title to the delivered goods until payment has been made in full. The retention of title also remains valid for all claims which we subsequently acquire from you in connection with this purchase contract or its initiation. We deliver the ordered books free of charge within Germany. For orders from authors, we charge the real postage costs. Delivery is made via DHL. The customer has the opportunity to track the shipment via DHL. The delivery time is usually 2 to 3 business days. For deliveries within the EU we charge a shipping flat rate of € 10,-. Deliveries outside the EU may be subject to customs charges. In addition to Germany, we deliver to the following countries: Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovak Republic, Spain, Czech Republic, Hungary, Cyprus.
The terms and conditions for e-book delivery can be found in § 8.
§ 7 Contractual Basics of using our download offers
The contract, incorporating these terms and conditions, comes between the buyer and
The seller is created by the fact that the buyer, according to his personal details.
data and the selection of the desired content the download link through
Mouse click requests and Santiago Berlin GmbH accepts the offer. The
The user undertakes to provide a true and complete statement of the
data retrieved. Santiago Berlin GmbH is taking the offer first.
to make the file available for download. Any status messages
shall not be deemed acceptance of the Offer.
With the conclusion of the contract, the user acquires the non-exclusive, non-exclusive
Transferable, unrestricted in territory and time, right of use to the
Download content for private use only. A transmission
this content to third parties is inadmissible and requires commercial use
our prior consent or separate licensing. copyright
Notes, etc. may not be removed and you are not authorized to use the
to modify, edit, publicly reproduce, or
to make available for download. Provided the e-book is part of the purchase.
of an e-book inside product for the download.
as well as the use granted with the contract of use for the buyer.
no further costs.
Santiago Berlin GmbH reserves the right to use the publications for the protection of the public.
Copyright with a copy protection watermark.
to provide. In the course of
of the ordering process, you have waived the right of withdrawal. Since we
Our e-books are customer friendly with a digital and personalized
watermarked, a complete return cannot be guaranteed.
will be.
§ 8 Warranty
We shall not be liable for any damage which has not occurred to the delivery item itself. In particular, we are not liable for lost profits or other financial losses. Insofar as our liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. This limitation of liability does not apply if the damage was caused intentionally, grossly negligently or by a culpable breach of contract.
or personal injury. Insofar as we negligently violate an essential contractual obligation, the obligation to pay compensation for material damage shall be limited to the damage typically incurred.
§ 9 Data protection
Privacy policy information you get in our privacy statement.
§ 10 General
Contracts are governed by German law excluding the UN Convention on Contracts for the International Sale of Goods. The laws of the Federal Republic of Germany shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the ordering parties are merchants, legal entities under public law or special funds under public law , the exclusive place of jurisdiction shall be Berlin. If the customer is a consumer, the parties agree that Berlin shall be the exclusive place of jurisdiction in the event that the customer has his place of residence or habitual abode after the contract has been concluded.
the scope of application of the Code of Civil Procedure or his place of residence or habitual residence is unknown at the time the action is brought. If the purchaser has no general place of jurisdiction in Germany, the exclusive place of jurisdiction shall be Berlin. Section 4 of the European Jurisdiction and Enforcement Regulation (Regulation EC No 44/2001)
remains unaffected by this.
The customer is only entitled to a right of set-off if the counterclaims have been legally established, acknowledged by us or if the counterclaim is undisputed.
§ 11 Severability Clause
If individual provisions of these General Terms and Conditions and/or of the contract supplemented by them are or become invalid, this shall not affect the validity of the other provisions and the contract and these General Terms and Conditions shall remain valid for both parties.
Information on online dispute resolution pursuant to Art. 14(1) of the ODR Regulation:
The European Commission is providing a platform for Online Dispute Resolution (OS) that you can access at http://ec.europa.eu/consumers/odr/ find it.
We will endeavour to settle any differences of opinion arising from existing contractual relationships with you by mutual agreement. In addition, we are not obliged to participate in the conciliation procedure and unfortunately cannot offer you participation in such a procedure.